Terms & Conditions

Last Updated: April 22, 2026

1. INTRODUCTION

These Terms & Conditions (“Terms”) govern your access to and use of Muso, a brand owned and operated by Gappu Cajon Industries Private Limited (“Company”, “we”, “us”, “our”).

By accessing or using our website (playmuso.com) or any related products/services (collectively, “Services”), you agree to be bound by these Terms.

If you do not agree, you must discontinue use immediately.

2. COMPANY DETAILS

Gappu Cajon Industries Private Limited
Ganti, Gopalpur, Near Choto Ganti Mohorom House
New Town, North 24 Parganas
Kolkata, West Bengal – 700132
India

Goods and Services Tax Identification Number: 19AALCG4477D1ZB
Phone: 1800 833 8433
Email: playmusobygappu@gmail.com

3. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to:

  • Use the Services for any illegal or unauthorized purpose
  • Interfere with or disrupt servers, systems, or security features
  • Attempt unauthorized access to any part of the Services
  • Copy, reproduce, resell, or exploit any part of the Services without permission

We may suspend or terminate access if you violate these Terms.

4. ELIGIBILITY

You must be at least 18 years old, or using the Services under parental/guardian supervision.

5. PRODUCTS & SERVICES

We make every effort to display product details accurately. However:

  • Actual colours/features may vary
  • All products are subject to availability
  • We may discontinue products at any time

6. PRICING & MODIFICATIONS

  • Prices are subject to change without prior notice
  • We may modify or discontinue any part of the Services at any time
  • Changes will not affect completed purchases unless required by law

7. ACCOUNT RESPONSIBILITY

If you create an account:

  • You must provide accurate and complete information
  • You are responsible for maintaining confidentiality of login credentials
  • You are responsible for all activity under your account

We are not liable for any loss arising from unauthorized use of your account.

8. PAYMENTS

We accept:

  • UPI
  • Debit/Credit Cards
  • Net Banking
  • Wallets
  • Partial Cash on Delivery (if applicable)

By making a purchase:

  • You confirm you are authorized to use the payment method
  • You agree all billing details are accurate

Payments are processed via third-party providers.
We do not store or process payment information directly and are not liable for payment gateway failures, fraud, or errors.
We reserve the right to cancel or refuse any order suspected of fraud or misuse.

9. SHIPPING & DELIVERY

  • Delivery timelines are estimates and may vary
  • Delays may occur due to logistics partners or external factors
  • We are not liable for delays beyond our control
  • Further information is available at:
    playmuso.com/page/shipping-policy

10. RETURN, REFUND & CANCELLATION POLICY

  • All sales are generally final.
  • This policy does not limit your rights under the Consumer Protection Act, 2019.
  • Further information is available at:
    playmuso.com/pages/refund-policy

11. INTELLECTUAL PROPERTY

All content, including game design, branding, visuals, and text, is owned by or licensed to us.

You may not:

  • Copy or reproduce content
  • Sell or redistribute any part of the product
  • Use content for commercial purposes

Without prior written permission.

12. USER CONDUCT

You agree not to:

  • Engage in fraudulent or misleading activity
  • Upload harmful or malicious content
  • Harass, abuse, or harm others
  • Use automated tools to access the Services

We reserve the right to suspend or terminate accounts violating these rules.

13. THIRD-PARTY SERVICES

We may use third-party platforms (payments, logistics, etc.).

We are not responsible for:

  • Third-party service failures
  • External website content
  • Transactions outside our platform

14. TERMINATION

  • For violation of these Terms
  • For suspected fraud or misuse
  • At our discretion where necessary

15. DISCLAIMER

Services are provided “as is” and “as available”.

We do not guarantee:

  • Error-free operation
  • Continuous availability
  • Complete accuracy of information

16. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • Indirect or consequential damages
  • Loss of profits, data, or business
  • Service interruptions

Our total liability shall not exceed the amount paid by you.

17. INDEMNIFICATION

You agree to indemnify and hold us harmless from any claims, damages, or losses arising from:

  • Your use of Services
  • Violation of these Terms
  • Infringement of third-party rights

18. GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of courts in:
Kolkata, West Bengal

19. GRIEVANCE REDRESSAL

In accordance with Indian consumer laws:
Grievance Officer: Mousumi Panja
Email: playmusobygappu@gmail.com
Phone: 1800 833 8433

  • Complaints will be acknowledged within 48 hours
  • Resolution will be attempted within 15 days

20. PRIVACY

Your use of our Services is also governed by our Privacy Policy available at:
playmuso.com/pages//privacy-policy

21. MODIFICATIONS TO TERMS

We may update these Terms from time to time. Continued use of Services constitutes acceptance of updated Terms.

22. MISCELLANEOUS

  • These Terms constitute the entire agreement
  • If any provision is invalid, others remain enforceable
  • Failure to enforce any right does not waive it

23. CONTACT US

For any queries:
Gappu Cajon Industries Private Limited
Kolkata, West Bengal – 700132
India
Phone: 1800 833 8433
Email: playmusobygappu@gmail.com

End of Terms & Conditions