Privacy Policy

Last Updated: April 21, 2026

This Privacy Policy describes how Muso Games (a brand operated by Gappu) (“we”, “our”, “us”) collects, uses, processes, stores, and protects personal data of users who access or interact with our website https://playmuso.com/ and related services.

This Policy is drafted in accordance with the Digital Personal Data Protection Act, 2023 (India) and other applicable laws.

1. DEFINITIONS

  • Personal Data: Any data about an individual who is identifiable by or in relation to such data.
  • Processing: Includes collection, storage, use, sharing, disclosure, or erasure of personal data.
  • Data Principal: The individual to whom the personal data relates.
  • Data Fiduciary: Muso Games / Gappu, determining the purpose and means of processing personal data.

2. PERSONAL DATA WE COLLECT

We may collect the following categories of personal data:

a. Information You Provide

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and transaction details
  • Any information submitted through forms, emails, or customer support

b. Automatically Collected Data

  • IP address
  • Device and browser type
  • Pages visited and interaction data
  • Cookies and similar tracking technologies

c. Transactional & Order Data

  • Purchase history
  • Payment status (processed via secure third-party payment gateways; we do not store full card details)

3. PURPOSE OF PROCESSING

We process personal data for the following purposes:

  • To provide and deliver products and services
  • To process payments and fulfill orders
  • To communicate with users (order updates, support, marketing where consent is provided)
  • To improve website functionality and user experience
  • To ensure platform security and prevent fraud
  • To comply with legal and regulatory obligations

4. CONSENT

By using our website or providing your personal data, you consent to its processing for the purposes stated in this Policy.

Withdrawal of Consent

You may withdraw your consent at any time by:

Upon withdrawal, we will cease processing your personal data unless required for legal or legitimate business purposes. Withdrawal will not affect the lawfulness of processing carried out prior to withdrawal.

5. SHARING OF PERSONAL DATA

We do not sell personal data. We may share personal data with the following categories of third parties:

  • Payment processors (for secure payment transactions)
  • Logistics and shipping partners (for order delivery)
  • Technology and hosting providers (website infrastructure)
  • Analytics providers (to understand usage and improve services)
  • Marketing and communication tools (only where consent is provided)
  • Legal and regulatory authorities, where required by law

All such entities are required to process data only for specified purposes and in compliance with applicable laws.

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Enable core website functionality
  • Analyze website traffic and usage
  • Improve user experience

You may control or disable cookies through your browser settings. Disabling cookies may affect certain functionalities of the website.

7. DATA RETENTION

We retain personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this Policy
  • Comply with legal, tax, or regulatory obligations
  • Resolve disputes and enforce agreements

8. DATA SECURITY

We implement reasonable technical, administrative, and physical safeguards to protect personal data from unauthorized access, disclosure, alteration, or destruction.

In the event of a data breach, we will take appropriate steps, including notifying affected users and relevant authorities, as required under applicable law.

9. YOUR RIGHTS (UNDER INDIAN LAW)

As a Data Principal, you have the right to:

  • Request access to your personal data
  • Request correction or updating of inaccurate data
  • Request erasure of personal data
  • Withdraw consent at any time
  • Seek grievance redressal
  • Nominate another person to exercise your rights in case of incapacity or death

To exercise these rights, contact: playmusobygappu@gmail.com

10. CHILDREN’S PRIVACY

Our services are not intended for individuals under the age of 18 years.

We do not knowingly collect personal data from children without verifiable parental consent. If such data is identified, we will take steps to delete it promptly.

11. INTERNATIONAL DATA TRANSFERS

If personal data is transferred outside India, such transfers will be conducted in accordance with applicable laws and only to jurisdictions permitted under Indian regulations.

12. BUSINESS TRANSFERS

In the event of a merger, acquisition, restructuring, or sale of assets, personal data may be transferred to the relevant entity, subject to applicable data protection obligations.

13. GOVERNING LAW

This Privacy Policy is governed by and construed in accordance with the laws of India.

14. GRIEVANCE OFFICER

In accordance with applicable law, the Grievance Officer details are as follows:
Name: Mousumi Panja
Email: playmusobygappu@gmail.com

We will acknowledge and address grievances within a reasonable timeframe as prescribed under applicable law.

15. POLICY UPDATES

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our services constitutes acceptance of the updated Policy.

16. CONTACT US

For any questions, concerns, or requests related to this Privacy Policy, please contact:
Email: playmusobygappu@gmail.com