Shipping Policy

Last Updated: April 22, 2026

1. INTRODUCTION

This Shipping Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: playmuso.com/pages/terms-conditions.

Please carefully review our Shipping Policy when purchasing our products. The policy will apply to any order you place with us.

2. Shipping options

We offer free standard shipping on all orders.

3. Order Processing

All orders are processed 1–3 business days after payment confirmation. Orders are not processed or shipped on Sundays or public holidays.

In case of high order volume, processing may take slightly longer. We will notify you if there is any significant delay.

4. Shipping Time

Delivery timelines may vary depending on your location and courier service availability.

  • Standard Delivery: 7 – 10 business days
  • Remote Areas: 10 – 15 business days

5. Shipping Charges

  • Shipping charges are calculated at checkout based on your location.
  • Free shipping may be offered on selected orders or promotional campaigns.

6. Order Tracking

Once your order is shipped, you will receive a tracking ID via SMS or email on your registered contact details.

You can use this tracking ID to monitor your shipment status.

7. Delivery Partners

We work with trusted courier partners to ensure safe and timely delivery of your Muso Card Game products.

8. Delays & Issues

Delivery delays may occur due to:

  • Natural disasters
  • Courier service disruptions
  • Incorrect shipping address
  • Incorrect contact details

Muso is not responsible for delays caused by external courier services, but we will assist you in tracking your order.

9. Incorrect Address

Please ensure your shipping details are correct at the time of placing the order.

We are not responsible for orders delivered to incorrect addresses provided by the customer.

10. Damaged or Missing Items

If you receive a damaged or missing item:

  • Please record an unboxing video
  • Share it with us within 48 hours of delivery

Without an unboxing video, we may not be able to process replacement requests.

11. International Shipping

Currently, we may or may not offer international shipping. Please check availability at checkout or contact our support team for more details.

12. Contact Us

If you have any further questions or comments, you may contact us by:

End of Shipping Policy